Scope of This Policy
This Privacy Policy applies to visitors of the Play Maple Casino website, registered players, and individuals using any of our services or support channels.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
We collect personal information only where necessary to provide our services, meet legal and regulatory obligations, and support platform security.
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Personal Information may include:
- Full name
- Date of birth
- Email address and contact details
- Residential address
- Payment and transaction details
- Identity verification documents (where required)
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Account and usage information may include:
- Login and account history
- Game participation and session activity
- Deposit and withdrawal records
- Communications with customer support
- Responsible gambling tool usage (where applicable)
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Technical information may include:
- IP address
- Browser and device information
- Operating system details
- Cookies and session data
- Website performance and security logs
How We Use Personal Information
We use personal information for legitimate operational and legal purposes, including to:
- Create and manage player accounts
- Provide access to casino services
- Process deposits, withdrawals, and transactions
- Verify identity and meet legal requirements
- Prevent fraud and maintain platform security
- Provide customer support and respond to enquiries
- Communicate essential service or account-related information
Legal Basis for Processing
We process personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Processing is based on:
- Your consent, where required
- Contractual necessity, to provide services you request
- Legal and regulatory obligations, including identity and age verification
- Legitimate operational interests, such as security and fraud prevention
Sharing and disclosure of information
Play Maple Casino does not sell personal information.
We may share limited information only in specific circumstances, such as:
- With trusted service providers supporting payments, identity verification, hosting, analytics, or security
- With regulators or law enforcement where legally required
- Within affiliated operational entities where necessary for compliance and service delivery
Service providers are permitted to use information only as required to perform services on our behalf.
Data Security and Retention
We apply industry-standard safeguards designed to protect personal information from unauthorised access, misuse, or disclosure.
Access to personal information is restricted to authorised personnel and retained only as long as necessary for operational, legal, and regulatory purposes. Once no longer required, personal information is securely deleted or anonymised.
Cookies and analytics
We use cookies and similar technologies to support essential site functionality, session management, security monitoring, and user preferences. We may also use analytics tools such as Google Analytics and others - to understand site usage and improve service performance.
You can manage cookies through your browser settings. Disabling cookies may affect site functionality. See our Cookie Policy here.
Your Rights and Choices
Depending on applicable laws, you may have the right to:
- Request access to personal information held about you
- Request corrections to inaccurate or outdated data
- Withdraw consent where processing is consent-based
- Close your account, subject to legal and regulatory retention requirements
- Raise privacy-related concerns with our team
International Data Transfers (If Applicable)
In some cases, personal information may be processed or stored outside Canada through operational service providers. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with Canadian privacy standards.
Age Restriction and Account Eligibility
Our services are intended only for individuals who meet the legal gambling age requirements in their province or territory (18+ or 19+). Accounts identified as underage will be closed, and access to services will be restricted in accordance with player protection obligations.
Changes to This Policy
We may update this privacy policy from time to time to reflect legal, regulatory, operational, or service-related changes. Updates will be published on this page. Continued use of our services constitutes acceptance of the updated policy.
Contact Us
If you have questions or requests about privacy, please contact us at play@maplecasino.ca.
Related policies and pages
For more information, please visit:
