These Terms & Conditions govern access to and use of the Play Maple Casino platform ("PMC", "we", "us", or "our"). They define the legal and operational relationship between Play Maple Casino and all players using our services.
By registering an account or using the website, you confirm that you have read, understood, and agreed to these terms. If you don't agree, you mustn't access or use the services.
Eligibility and Account Registration
Play Maple Casino services are intended only for individuals who meet the legal gambling age requirement in their province or territory (18+ or 19+, depending on jurisdiction).
By registering, you confirm that:
- You are of legal gambling age
- You are providing complete and accurate information
- You are registering for personal use only
Only one account is permitted per individual. Play Maple Casino reserves the right to refuse registration or close accounts where eligibility requirements are not met.
Account Security and Player Responsibility
Players are responsible for maintaining the confidentiality of their login credentials. Any activity occurring under your account will be treated as authorised by the account holder.
You must notify support immediately if you suspect unauthorised access. Play Maple Casino may require identity verification and additional account information to protect account security and meet compliance obligations.
Deposits and Withdrawals
Players may deposit funds using approved payment methods available on the platform. Deposits are credited once successfully confirmed by the payment provider.
Withdrawals are subject to:
- Account verification requirements
- Applicable wagering or promotional conditions
- Internal security and fraud review procedures
Processing times may vary depending on method, verification status, and compliance checks. Play Maple Casino reserves the right to delay or refuse withdrawals where suspicious activity is identified.
Bonuses and Promotional Offers
From time to time, Play Maple Casino may make promotional offers available to eligible players. Play Maple Casino reserves the right to modify, suspend, or cancel promotions at its discretion.
Bonus misuse, fraudulent claims, or abusive behaviour may result in offer removal, account suspension, or forfeiture of promotional funds.
All bonuses are governed by:
- Specific eligibility criteria
- Wagering requirements
- Expiry limitations
- Offer terms published at the time of issue
Game Rules and Fair Play
All games available on the platform are governed by their individual rules and instructions. Players are responsible for understanding the applicable game rules prior to participation.
Play Maple Casino may suspend games, restrict access, or investigate accounts where gameplay irregularities, exploitation, or abuse is suspected.
Player Conduct and Prohibited Behaviour
Players must use the platform responsibly and lawfully. Play Maple Casino reserves the right to investigate and enforce account restrictions, suspension, or closure where prohibited conduct occurs.
Prohibited activities include, but are not limited to:
- Fraud or attempted fraud
- Collusion or coordinated play
- Use of automated systems, bots, or unfair tools
- Account sharing or identity misrepresentation
- Chargebacks or payment abuse
- Exploitation of errors, promotions, or system weaknesses
Payments, Fees and Limits
Third-party payment providers may apply additional fees outside the operator's control. All balances and transactions are processed in the supported currencies displayed on the platform.
Play Maple Casino may impose limits on deposits, wagers, or withdrawals depending on:
- Payment method
- Responsible gambling tools
- Compliance and verification status
Verification and Documentation
To meet legal and regulatory expectations, Play Maple Casino may request documentation at any time, including:
- Proof of identity
- Proof of address
- Payment method verification
These measures support compliance with anti-money laundering obligations and player protection standards. Failure to provide requested verification may result in restrictions on account activity, including withdrawal limitations.
Termination and Account Closure
Accounts may also be closed at the player's request, subject to outstanding verification or transaction obligations. Promotional funds may be forfeited where misuse or breach of bonus terms has occurred.
Play Maple Casino reserves the right to suspend or close accounts in circumstances including:
- Breach of these Terms
- Fraud or prohibited behaviour
- Verification failure
- Regulatory or compliance requirements
Disputes and Jurisdiction
Any disputes relating to Play Maple Casino services will be handled in accordance with applicable laws and jurisdictional requirements. Players are encouraged to contact support first to resolve concerns informally.
Privacy and Data Protection
Personal information is collected and processed in accordance with our Privacy Policy and applicable Canadian privacy standards.
For full details, please review:
- Privacy Policy
- Cookie Policy
Responsible Gambling
Play Maple Casino is committed to player wellbeing and safer gambling practices. Support tools, limits, and self-exclusion options are available. For more information, please visit our Responsible Gambling page.
Changes to these terms
Play Maple Casino may update these Terms and Conditions from time to time. Material updates will be published on this page. Continued use of the services after changes constitutes acceptance of the revised Terms.
Contact and Support
For questions about these terms or account-related issues, players may contact us via this e-mail: play@maplecasino.ca.
Additional help is available via:
